Manheim is the world's leading provider of vehicle remarketing services and serves as a wholesale marketplace for the millions of cars that change hands every year.

2009 KEY METRICS

Revenue: $3.4 billion
Total Manheim Vehicle Sales: 5,204,335
Online Buyer Transactions: 842,463, up 19% from 2008
Cars Detailed: 2,692,000

"Our success starts with engaged employees who are passionate about their work and show it by putting their hearts and minds into their efforts. Simply put, the level of employee engagement has a direct impact on business performance, service to our customers and the future success of Manheim."

Dean Eisner, President, Manheim

2009 Highlights

  • General / Operations
  • Installed more than 460 new self-service kiosks at North American operating locations, providing customers an easier-to-use, more convenient check-in process.
  • Launched the General Motors Dealer Lane, providing GM franchise dealers a unique opportunity to feature and sell high-quality vehicles in an open sale environment.
  • Obtained AAA debt rating from two rating agencies for the financing of the Manheim Financial Services portfolio.
  • Exceeded 2008 financial performance at 48 North American Operating Locations despite a challenging economic environment.
  • Eighteen locations received top honors from customers for excellence in sales performance and customer service at the National Auto Auction Association (NAAA) convention.
  • Established a new partnership with the National Independent Automobile Dealers Association (NIADA) to offer members enhanced access to educational and business resources.
  • Implemented Manheim Financial System at Home Office, the first step in rolling out an enhanced company-wide financial system.
  • Grew Total Resource Auctions, Manheim's salvage auction network, from 60 locations to 71 locations.
  • Increased Manheim Specialty and Heavy Truck & Equipment sales by 29 percent.
  • Established a long-term vehicle transport alliance with UPS to better meet customer needs for highly coordinated and cost-effective transportation.
  • Launched first-ever mid-year Used Car Market Report to complement the existing annual Used Car Market Report.
  • Implemented InSight ECR, a comprehensive, full-disclosure condition report, for 95% of commercial clients to provide customers the necessary information to successfully buy, sell and recondition vehicles.
  • Instrumental in helping the National Auto Auction Association develop a new arbitration policy for use by the remarketing industry.
  • Launched Canadian version of the Manheim Market Report and added French translation to key parts of OVE.com as the number of unique online buyers and units sold online in Canada increased by double digits.
  • Provided export solutions for dealers through a business partnership called ExportTrader.com. This channel offers worldwide shipping solutions to export dealers and broadens vehicle offerings to a global market.
  • Online
  • Increased number of online buyers who purchased one or more vehicles to more than 37% in 2009.
  • Exceeded goal of 200,000 vehicles sold on OVE.com during 2009.
  • Educated more than 1,600 dealers about how to enhance their profits through online wholesale buying and selling at 60 workshops conducted by The Wholesale Institute.
  • Brought the count of independent National Auto Auction Associations auctions partnering with OVE.com to more than 70.
  • Grew Manheim Simulcast transaction volume 17% over 2008.
  • Introduced seller ratings on OVE.com to enhance buyer trust in the marketplace, giving dealers an at-a-glance sense of a seller's reputation before they purchase.
  • Implemented CARFAX Auction Quick Checks and Vehicle History Reports across Manheim's online marketplace to allow customers to easily research the condition of vehicles they are interested in purchasing.
  • Implemented "live" expiration countdown on OVE.com listings, bringing the excitement of the auction lane to online dealers.
  • People Strategies
  • Honored by AARP for the second consecutive year as one of Best Employers for Workers over 50; Manheim ranks No. 21, jumping 15 spots from 2008 ranking.
  • Increased overall employee participation in Manheim's Your VOICE all-employee survey by 5%, to 90% of employees company-wide; survey results showed an overall 82% favorable score.
  • Opened Florida Employee Service Center to provide centralized human resource support for 11 regional operating locations and 3,100 employees.

RELATED LINKS

www.manheim.com
www.traauctions.com
www.dentwizard.com
www.ove.com