Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox also owns and operates Cox Business and Cox Media. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.

2009 KEY METRICS

Revenue: $9.0 billion
Total Residential and Commercial Customers: 6.2 million

"For Cox, our business is all about our customers and ensuring they have the best experience possible. They are looking to us to help decode the complex array of information, tools and devices made available to them by rapid innovations in consumer electronics."

Pat Esser, President, Cox Communications

2009 Highlights

  • Continued growth of the Cox Bundle in a challenging economy and increasingly competitive environment, with a net increase in RGUs of 56,000 and a net gain of 45,000 triple play customers.
  • Established a joint venture for the ownership and management of The Travel Channel, in which Scripps Networks Interactive holds a majority 65 percent stake.
  • Launched a completely new retail experience in three markets, allowing customers to test drive Cox services, learn about new technologies and soon browse for handsets offered through Cox's upcoming wireless service.
  • Began market testing of Cox wireless in the fourth quarter of 2009, a key milestone as we move toward the 2010 commercial launch of wireless in our first three markets.
  • Grew Cox Business customer revenue by 13.5 percent and implemented a virtual call center to better support this growing customer base.
  • Received highest honors in J.D. Power and Associates 2009 Residential Telephone Customer Satisfaction StudySM in the East and West regions. It's the seventh consecutive year that Cox's residential telephone service has ranked highest in overall customer satisfaction in the West and the third J.D. Power and Associates honor for Cox in the Eastern region, having been previously recognized in the Northeast region in 2006 and 2007.
  • Honored in DiversityInc's list of Top 50 Companies for Diversity; Cox Communications ranks #17.
  • Recognized as the Best Operator for Women in Cable by Women in Cable Telecommunications (WICT) for the seventh consecutive year.
  • Received the 2009 North American Broadband Customer Value Leadership Award by Frost & Sullivan.
  • Named Multichannel News' "Operator of the Year."

RELATED OPERATIONS

ADIFY
San Bruno, CA

RELATED LINKS

www.cox.com
www.coxmedia.com
www.coxbusiness.com
www.adify.com